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Frequently Asked Questions

General Questions

WABManager is a platform designed to help businesses manage their WhatsApp Business API communications efficiently. It allows you to create and send template messages, manage contacts, and track message delivery and engagement.

Yes, WABManager is designed to work with the WhatsApp Business API. You need to have an approved WhatsApp Business API account before you can start using WABManager. We can help guide you through the application process if needed.

WABManager is a web-based application that works on any modern browser (Chrome, Firefox, Safari, Edge). There are no specific hardware requirements beyond what's needed to run your browser efficiently.

Template Messages

Templates can be rejected for various reasons, including:
  • Content that violates WhatsApp's Business Policy
  • Promotional content in non-promotional templates
  • Poor formatting or grammatical errors
  • Incomplete or incorrect information
Review WhatsApp's template guidelines and make necessary adjustments before resubmitting.

Template approval typically takes 24-48 hours, but it can sometimes take longer during busy periods or if your template requires additional review. You'll receive a notification once your template is approved or rejected.

No, approved templates cannot be edited. If you need to make changes, you'll need to create a new template and submit it for approval. This is a WhatsApp Business API limitation, not a WABManager limitation.

Messaging and Delivery

Messages might not be delivered for several reasons:
  • The recipient hasn't opted-in to receive messages
  • The phone number is incorrect or improperly formatted
  • The recipient's phone is off or doesn't have an internet connection
  • Your message exceeds WhatsApp's rate limits
  • The recipient has blocked your business
Check the message logs for specific error codes to identify the issue.

Yes, WhatsApp Business API has rate limits that vary based on your quality rating and account tier. These limits affect how many messages you can send within a 24-hour period. WABManager helps you manage these limits by automatically queuing messages if needed.

To schedule messages, use the scheduling option when creating a message. You can set a specific date and time for delivery. Scheduled messages can be viewed and managed in the "Scheduled Messages" section of the dashboard.

Billing and Account

Billing is based on your subscription plan plus the number of messages sent. Each message type (session, template) has different costs as determined by WhatsApp. You can view your current usage and billing information in the account settings section.

Yes, you can upgrade or downgrade your plan at any time through the account settings. Upgrades take effect immediately, while downgrades will take effect at the start of your next billing cycle.

Don't see your question here? Contact our support team for assistance.